Free support runs through GitHub, in the open, so the answer helps the next person too.
Open a bug report. Include your version from Settings → About, how you run it, and what you expected.
Redact before you paste. Never include anything from ./data, and scrub hostnames, IPs and credentials. Where you can, reproduce against the built-in Lab simulators instead of real gear.
Request a feature. Tell us the workflow that hurts today — that is more useful than a proposed solution.
Do not open a public issue. See Security for private disclosure.
Deployment help, priority fixes, roadmap input and commercial terms: Enterprise.
Community issues are best-effort — NTerm is a small team and a beta. Security reports are acknowledged within three business days.